I run MAC OS “El Capitan” 10.11.6. My WD “My Passport for Mac” 2TB disk has (see screen shots below) the “WD Virtual CD 0829 Media” and the “WD Unlocker” thingies which I wanted to get rid of as I had problems with these in the past. I used the Disk Utility “Erase” command for that but to no avail. I thus entered the WD disk password and ran a backup.
To check for indexing in Windows, access My Computer (on Windows XP) or Computer (on Windows Vista or 7) and right-click on the drive letter assigned to the drive. Select Properties. You should see the Allow Indexing option under the default tab.
All went fine and some 500+ GB of data were backed up (See WD Backup disk info below) Currently, in Finder, the external drive does not appear as mounted. However, when I click on the WD drive icon on the desktop, I see this. Many thanks jpeng.
The drive model is “My Passport Ultra for Mac 2 TB (S/N: Deleted)”. The last time a similar issue occurred to me, my disk, which I had then force ejected, worked fine on another Mac though on mine I could not mount it again and even the Disk Utility couldn’t fix it.
![Mac Mac](/uploads/1/2/5/4/125480691/320219413.jpg)
Unfortunately, I do not have another Mac nearby and, as things stand, I would be a bit reluctant to force eject the “ailing” drive to try it yet on another Mac! The similar old issue I had was then deemed to be related to the old OS I had (Snow Leopard 10.6.8). I upgraded to “El Capitan” and also had the HW beefed-up to 8 GB RAM and 2 TB internal hard disk. The problem then was resolved and I could mount my disk again till this new issue cropped up. Maybe this new issue is different and perhaps something went wrong when I tried to erase the virtual CD/Unlocker folder(s). I see that the WD Unlocker shows in grey under the Disk Utility as shown above. I don’t know if this helps but I would like to mention that my Maxtor disk works fine.
It does not have the Password locking feature of the WD disk though. Note that I do not need the PW locking feature on the WD drive. The feature came with the WD drive and I would like to get rid of it which is what I attempted to do by trying to erase the virtual CD/Unlocker folder(s) with the Disk Utility. Things appear to have gone wrong then. Perhaps I need to reinstall something (driver?, ). Many thanks again for your counsel.
![Mac Mac](/uploads/1/2/5/4/125480691/673316865.png)
As you can see above, in comparison with my post of April 24th above, the “WD Unlocker” is mounted along with the “WD Backup Disk”. In addition the 2017-39.InProgress folder is gone. My conclusion is that some backup process was locking the WD disk and preventing its dismounting, though I had closed “Time Machine” and “Time Machine Preferences”. “Killing” that backup process would probably have released the disk and allowed its dismounting.
As this issue may happen again, and not only to me, would anyone know which Backup process to kill/quit, assuming it is a viable/advisable option, when a backup appearing in progress actually hangs. Many thanks to the WD Community. This is a very useful forum. Guy-Marie Powered by, best viewed with JavaScript enabled.